Help Topics


Select a help topic below for more information. 

Can't find the answer you're looking for?  Contact GNPUniversity@amerisourcebergen.com

Download the enrollment form on this page! After you’ve completed it, fax it to 610-471-0999 or email it to GNPUniversity@amerisourcebergen.com.
Click on the link, forgot password , which is also found on the Good Neighbor Pharmacy University log in screen. Your new password will be sent to your confirmed email address. 
Once logged in, click on your name in the upper right corner of the screen. From the drop down, select "My Account". Click on the "Change Password" tab.

Good Neighbor Pharmacy University is free to all Good Neighbor Pharmacy members. The course catalog contains a variety of educational opportunities. Many are free, but some do have costs associated with them. Any associated fees will be listed in the description of the course. AmerisourceBergen will bill your pharmacy for the amount of the course.

Good Neighbor Pharmacy University is a central resource for Good Neighbor Pharmacy members. From the site, you can access links, articles, quick tips, and real life stories to educate and empower you and your staff. You also have access to a course catalog with educational opportunities on a variety of topics, some of which can be applied to earning Continuing Education credits!
You have a notification awaiting you. Click on the bell to view your notification. 
Once logged in, click on the “My Resources” tab and choose “Compliance.” If you have enrolled in the compliance bundle, you can access the courses here, which can be found by clicking the “My Training” tab. 
Brand your store with the Good Neighbor Pharmacy Signage Portal. You may also access the link by clicking on the “My Business” tab and choosing “Branding.” The resource will appear at the bottom of the page.   

Order apparel and promotional items on the E-Store. You may also access the link by clicking on the “My Business” tab and choosing “Branding.” The resource will appear at the bottom of the page.   

Customize, download, and print for all your marketing needs on Brand Central Station. You may also access the link by clicking on the “My Business” tab and choosing “Branding.” The resource will appear at the bottom of the page.   

Access the network by clicking here.   

To add learners please follow the directions below:

Step 1: Click your username in the upper-right hand corner. A drop-down menu will appear, please click Admin Dashboard.

Step 2: Go to the Learner tab at the left-hand column of your screen. Click +Create Learner

Step 3: Type in the employee’s name, email address, Premier or Non-Premier store, birthdate and their store’s NCPDP number.

  • Please note: Birthdates are needed for background checks. All participants in the compliance bundle must enter their employees’ birthday if they would like to conduct background checks on them.
  • Admin Rights: Click None
  • Click Create

Completed! You have now created a new learner under the store’s NCPDP number

To change learner information please follow the directions below:

Step 1: Click your name in the top right corner and select “Admin Dashboard.”

Step 2: Click “Learners” on the left-hand column and click “Manage Learners.”

Step 3: Search the learner’s first and last name.

Step 4: Click GO next to the learner’s name.

 You are now able to edit the learner’s info by clicking on the desired field.

Your store must be a part of the Good Neighbor Pharmacy network.

To terminate an account please follow the directions below:

Step 1: Click your name in the top right corner and select “Admin Dashboard.”

Step 2: Click Learners on the left-hand column and click “Manage Learners.”

Step 3: Search the learner’s first and last name.

Step 4: Click GO next to the learner’s name.

Step 5: In the Status section, click “Active”and change it to Deleted and click the check box to the right.

The website is free to use. We bill customers ONLY if they buy CE courses with associated fees. If courses are purchased in a bundle package, the store will be billed monthly because the course may have to be taken multiple times a year; however there are CE courses available that are a one-time fee.  Stores are billed through their AmerisourceBergen invoice.

A joint search of the Office of Inspector General and the General Service Administration is searched for any individuals or entity that has committed any type of fraud against Medicare, Medicaid or any Federally funded health care program. It also includes a search by the name of firms or individuals that have been suspended, debarred or otherwise excluded from Federal Procurement and Non-procurement Programs.

  •  Average turn-around time:  15 minutes 
Each store receives a monthly email from Good Neighbor Pharmacy University notifying them that their requested OIG/GSA checks have been completed. It will also notify you if you have not entered the proper information to conduct the background check. You can view results by going to the Admin Dashboard, Learners, OIG/GSA requests
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You can find courses in two places, “Course Catalog” and “My Training.” 

 

To access the Course Catalog, click “My Education” on the red navigation bar. There, you can select from a list of all available courses on the site.

 

“My Training” holds two types of courses. First, it holds courses that you have already enrolled in, but still have to complete. Second, it holds courses that your manager has purchased for you to take. To access “My Training,” you can click “My Training” on the red navigation bar. 

To enroll in course, navigate to the courses in the “Course Catalog.” When you have selected the course you want to take, follow the steps below.

Step 1: Select “Add to Cart.”

Step 2: Navigate to the “Shopping Cart” in the top right corner of your screen.

Step 3: Select “Check Out”

Step 4: Check the box under “Invoice Acknowledgement” to acknowledge you have obtained permission.

Step 5: Select “Complete Checkout.”

Step 6: Click “Continue.” 

After you click “Continue,” you will see the “My Training” page. Find the course you wanted to take and click the “Go” button on the left side of your screen. 

Click your name in the right corner of the screen. After you have opened the drop down menu, select “My Account.” Across the top row of options, select “Transcript.” There, you will be able to see all of the courses you have enrolled in/completed, and the credits associated with those courses. 

Click your name in the right corner of the screen. After you have opened the drop down menu, select “My Account.” Across the top row of options, select “Transcript.” There, you will be able to see all of the courses you have enrolled in/completed, and the credits associated with those courses. One the right side of the screen, select “Print Transcript.”

If you or your employee has set up an account with ACPE and NABP, Good Neighbor Pharmacy University will automatically provide your course completion information to the accrediting body. You do not need to file any separate paperwork or report. 

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CPE Monitor is a national, collaborative effort by ACPE and the National Association of Boards of Pharmacy (NABP) to provide an electronic system for pharmacists and pharmacy technicians to track their completed continuing pharmacy education (CPE) credits. It will also offer boards of pharmacy the opportunity to electronically authenticate the CPE units completed by their licensees, rather than requiring pharmacists and pharmacy technicians to submit their proof of completion statements (i.e. statements of credit) upon request or for random audits.

Pharmacists and pharmacy technicians will receive a unique identification number (ID) after setting up their NABP e-Profile and registering for CPE Monitor (see How to Register for CPE Monitor). In 2012, ACPE-accredited providers will begin requesting pharmacist and pharmacy technician participants to provide their NABP e-Profile ID and date of birth (in MMDD format) when they register for a CPE activity or submit  a request for credit. It will be the responsibility of the pharmacist or pharmacy technician to provide the correct information [i.e. ID and DOB (in MMDD format)] in order to receive credit for participating in a CPE activity.

 

The CPE Monitor system will direct electronic data from ACPE-accredited providers to ACPE and then to NABP, ensuring that CPE credit is officially verified by the providers. Once information is received by NABP, pharmacists and pharmacy technicians will be able to log in to access information about their completed CPE activities.

Yes. It usually takes 12 hours for credits to show up. 

Pharmacists and pharmacy technicians are asked obtain their NABP e-Profile ID now at www.MyCPEmonitor.net to ensure their e-Profile is properly setup. To accomplish this, complete and accurate information must be provided. Any errors may result in unrecorded or mis-recorded CPE credit. In 2013, the service will make available the CPE data to boards of pharmacy who request information on licensee CPE as part of their compliance activities.

 

Set up your NABP e-Profile to obtain your ID

CPE Monitor will provide a secure, central system that maintains and tracks all ACPE-accredited CPE credits. This streamlined process will eliminate the need to file and maintain hard copy statements of credit for CPE activities taken from ACPE- accredited providers. Instead, online access to their inventory of completed credits will allow pharmacists and pharmacy technicians to easily monitor their compliance with the CPE requirements of the state or states where they hold a license or registration. Licensees of participating boards will no longer have to mail hard copy proof of CPE statements of credit to those boards.

 

For added convenience, the NABP e-Profile is available 24/7 for pharmacists and pharmacy technicians to view a comprehensive list of the ACPE-accredited CPE activities they have taken. All information will be maintained in a highly secure environment. ACPE and NABP do not distribute any personal information for commercial purposes without consent.

 

Pharmacists or pharmacy technicians with questions regarding their NABP e-Profile or CPE Monitor should refer to the FAQ section on the NABP website or contact NABP Customer Service.

NABP Customer Service 

custserv@nabp.net

Tel: 847-391-4406

Fax: 847-391-4502

Hours: Monday - Friday, 9 AM to 5 PM central time

Enrollment Form

Sign up for Good Neighbor Pharmacy University by downloading the form below and faxing it to 610-471-0999.

 


NCPDP Administrators, do you need help navigating the site? 

Complete the "Getting Started" Training Module on the "My Training" tab. Next, download the Adminstrator Guide PDF. Finally, check out the "Help" tab to answer additional Frequently Asked Questions.