SOCi Training Series:

SOCi is your central command center for all your pharmacy’s social media and reputation management needs. It provides a centralized dashboard that pulls in all your social media networks, engagements, and reviews. You can source and schedule professionally designed social posts, respond to reviews, access real-time analytics, and much more. If you are new to the platform, click here for more information on how to get started.

This training series, updated in February 2021, provides an overview of the platform and its features. Click the links below to navigate to a specific training.


New February 2021: SOCi Platform Overview

In this one-hour training session, you will learn how to navigate and use the SOCi platform for all of your social media and reputation management needs. This training covers:
  • How to navigate the platform
  • How to link and relink networks
  • How to create a post
  • How to use notifications
  • How to respond to engagements and reviews

Navigating the Platform for Single Location Managers

Learn how to log in to SOCi and how to navigate the platform for managers of a single location.

Training time: 2:38 minutes


Navigating the Platform for Multiple Location Managers

Learn how to navigate the SOCi platform for managers of multiple locations and how to set up a group so you can schedule posts for multiple locations at once.

Training time: 1:30 minutes

Linking Networks and Navigating the Insights Dashboard

Learn how to link social media networks to your account and relink networks if they become disconnected. You will also learn about the data featured in the Insights dashboard, which provides a high-level overview of your content status, engagements and reviews, fan demographics, peak time recommendations, and more.

Training time: 5:51 minutes

Creating and Scheduling Posts

  • Learn about key features available in the Content tab of the SOCi platform, including:
  • Creating and scheduling a post from the Scheduler
  • Setting up a contest
  • Reviewing and editing scheduled posts in the Queue
  • Reviewing performance of published posts
  • Accessing shared content libraries and scheduling posts from a library

Training time: 17:37 minutes

Using Notifications

Learn how to use notifications to stay on top of new engagements and reviews, post errors, post approvals, and contests. You will also learn how to set up a subscription to receive notification updates via email.   

Training time: 3:04 minutes

Responding to Engagements

Learn how to use the Conversations tab to track and respond to engagements, including comments and private messages, across all of your social media platforms. This training will teach you how to:

  • Filter and review the status of your engagements
  • View the sentiment of your engagements
  • Respond to an engagement
  • Localize your engagement responses

Training time: 3:45 minutes

Responding to Reviews

Learn how to use the Reputation tab to track and respond to reviews across all of your social media platforms. This training will teach you how to:

  • Use the Insights dashboard
  •  Check the reviews inbox and track the status of a review
  • Find sentiment trends and view top keywords
  • Analyze review data and response times of competitors in your area
  • Respond to a review
  •  Localize your review responses

Training time: 9:48 minutes

Using SOCi's Mobile App: SOCi Go!

Learn how to use SOCi Go! mobile app to manage your social media networks and respond to reviews and engagements on the go.

Training time: 1:32 minutes